Frequently Asked Questions
What is your 200% satisfaction guarantee?
Our 200% Satisfaction Guarantee means we’re fully committed to delivering the best cleaning experience possible. If you’re not completely satisfied, let us know within 24 hours—we’ll re-clean the areas of concern at no additional cost. If you’re still not satisfied, we’ll work with you to make it right. Your happiness is our top priority!
What’s the difference between a standard, deep, and move-in/move-out clean?
Our standard cleaning covers dusting, vacuuming, mopping, kitchen and bathroom cleaning, and general tidying—perfect for keeping your home fresh. Click here for the full list of what a standard clean includes.
A deep clean adds scrubbing baseboards, cleaning inside appliances (upon request), and removing grime from hard-to-reach areas. We recommend this for first-time or seasonal cleans. Click here for the full list of what a deep clean includes.
Our move-in/move-out cleaning covers everything in a deep clean plus inside cabinets, drawers, and walls—ensuring the space is spotless and ready for its next chapter.
How much do you charge for a service?
Pricing depends on your home’s size, cleaning type, and any special requests. We also offer up to 20% off for recurring cleanings! Get an instant quote with no hidden fees right on our website.
How long does a cleaning take?
Cleaning time varies by home size and service type. Standard cleanings usually take 2–4 hours, while deep or move-out cleanings may take longer. We focus on quality over speed—if you’re on a schedule, just let us know and we’ll plan accordingly.
Can I reschedule or cancel my cleaning?
Of course! We understand that plans change. Just let us know at least 24 hours in advance to reschedule or cancel without any fees.
Can’t find an answer?
Call or text us at (650) 319-6926 or email [email protected]
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